Terms & Conditions

Booking and Payment

Our conditions of tour booking are very simple and convenient, you only need to send mails to our official email address info@galatourist.com. After discussing and agreeing with our Cruise & Junk and price. As soon as we receive your booking, we will promptly contact you to confirm and then process it.

1. You are required to pay firstly 50% of the total tour price to our company account in order to confirm your booking.
2. The remaining amount (50%) will be paid in cash or by credit cards (visa card / master card…) 3 days before your cruise start.
If you choose to pay by card, it is necessary for you to settle 3% of the total payment as the bank transaction fee.

Payment methods:

1. Paying by bank transfer to our account with following details:

    Account name                  : TRAN Ba Duy
    Account's Address           : P403, TT 116, Thanh Xuan District, Hanoi, Vietnam
    Account number in USD  : 0711370221468
    Bank name                       : Vietcombank (Joint Stock Commercial Bank for Foreign Trade of Vietnam)
    Bank Swift Code              : BFTVVNVX
    Bank’s Address                : 198 Tran Quang Khai Str., Hanoi, Vietnam

Note: We are not responsible for any bank fees. Please cover all the bank charge when transfer.

2. Paying online (by Onepay system):

This method is very conveniently and quickly. You pay directly through Internet by using your credit card (visa card / master card…). It is necessary for you to settle 2.5% of the total payment as the bank transaction fee (Note: The others agencies charge 3-4%).
Our staff will instruct you the steps to do by email.

Cancellation

As a general rule, unless otherwise stated, our policy is that all cancellation must be informed in writing either via email. Cancellations will be charged as follows:

    In more than 30 days prior to the trip departure: No charge
    In 15-30 days prior to passengers’ arrival: 10% charge
    In 06-15 days prior to passengers’ arrival: 30% charge
    In 03-06 days prior to passengers’ arrival: 60% charge
    Within 3 days prior to passengers’ arrival: 100% charge

Travel Insurance

Trip insurance is required for our trips. Our inclusive travel insurance, including trip cancellation, health, and others, should be confirmed upon your trip departure.

Reviews by Video

Feedback

  • Hellen
    the tour gave me a great chance to admire the stunning beauty of the bay and to know more about ...
  • Mark
    it is wonderful to make a trip like that. i am impressed with how beautiful the bay is and how nice ...
  • Anie
    your tour is really nice and well-organized. Thanks a lot for helping me have a memorable ...
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